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Position Details: Business Systems Analyst - 962513N

Location: Hillsboro, OR
Openings: 2
Job Number:




(The primary tasks, functions and deliverables of the role)

  • Be a Product advocate; can describe the Product, its value, how it works, how it is adopted, speak to upcoming changes and tailor the information to the audience
  • Understand the Product Roadmap and use knowledge of future features to improve current stories and tests
  • Assist in customer adoption through personal interaction and written documentation
  • Identify, escalate and remove roadblocks, triage defects, and provide clarity from customers on issues where appropriate
  • Work directly with customers and team members to capture details of Feature requirements, understand use cases, collect samples, and find tests; apply knowledge of Product and business drivers to enhance work
  • Write and refine stories for clarity, business value, and acceptance criteria with guidance from Product Management
  • Work with Team to translate any internal "Enablers" into value driven stories
  • Assess, provide input and potential improvements to Product Owner on impact to business partners' current processes and their current use of the Product
  • Conduct feature mapping, gap analysis, data flow to help assess business implications of feature, tool, or platform
  • Conduct analysis to determine how features are performing, level of customer satisfaction, and provide suggestions for improvements
  • Highlight risks, escalate impacts and assist in analyzing possible solutions for complex issues
  • Conduct Product demos


(The abilities that the individual needs to perform this role effectively)



  • Bachelor’s degree in IT or related field.
  • One of the following alternatives may be accepted:  

PhD or Law + 3 yr;

Masters + 4 yrs;

Associates + 6 yrs;

High School + 7 yrs exp


5 years of relevant professional experience


  • In-depth understanding of the Agile principles and methodologies and how they’re applied in workplace culture
  • Able to solve complex problems and take a new perspective on existing solutions
  • Must excel working in team-oriented roles that rely on ability to collaborate with others
  • Self-directed and comfortable working in ambiguous environments
  • Strong attention to detail and organizational skills
  • Excellent communication, collaboration, team dynamics, and conflict resolution
  • Experience working with internal and external customers
  • Sufficient understanding of technology systems and the ecosystem the team works in to help team in overcoming roadblocks
  • Proven presentation and facilitation skills
  • Knowledge and hands-on creation of key artifacts including use cases, user stories, user acceptance criteria, configuration stories, or specifications

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