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Position Details: END USER SERVICES ANALYST - 968363TH

Location: Beaverton, OR
Openings: 1
Job Number:

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Description:

Here are some bullet points of the skills/experience we are looking for:

ServiceNow Experience – Bulk of the work is spent using this tool to do the following – ~60-75%:

Service Desk Ticket Management & Escalation Process Management Oversight

Service Desk Call Quality Audits

Technical Writing - Knowledge Article creation, publication and editing – Customer and Tech facing.

Ticket Management Reports & Follow up with Assignment Group Owners

Managing account tickets

Microsoft Office Experience – Outlook, Word, Excel, PPT, SharePoint

Job does require recording meeting minutes and distributing them out weekly.

Data Analyst – Create ad-hoc reports & identify trends

Service Desk Support Experience

Understanding of ITIL, Agile, LEAN principles

Experience working at Nike

Understand how to analyze and improve processes

Coding experience*

Automation experience*

*Nice to have

Personality traits we are looking for:

Self-starter

Coachable, teachable and adaptable

Comfortable reaching out to people via email or by phone if needed.

Collaborate well with others – Role requires cross-functional collaboration with various groups within and outside of technology.

 

Required

  • HELP DESK
  • CUSTOMER SERVICE
  • CUSTOMER SERVICE ORIENTED
  • FIRST LINE
  • RETAIL SALES

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