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Position Details: Technical Production Support - 15821

Location: Sioux Falls, South Dakota
Openings: 1
Job Number:



Essential Job Responsibilities:

* Analyze, resolve, and provide technical resources to operations staff in defining and resolving operational problems within a variety of applications

* Under general direction, researches and resolves client problems and needs for Precision outsourced clients

* Lead application version upgrades for Precision core, file transfer management tools and other operations related applications

* Documents problems and corrective procedures

* Simulates or recreates client problems to resolve user operating difficulties

* Serve as information resource and liaison to other Fiserv segments; participate from strategic, operational, technical and functional perspectives

* Ability to recommend and implement process improvements

* Assist in scope and design, as well as maintaining an extensive and in-depth understanding of the product to assist in support, training, and identifying future enhancements

* Communicates client suggestions for enhancements and insures proper handling and follow-up

* Attends on-going training to achieve level of technical skill needed to solve more complex problems.

* Usually the second point of contact through telephone support

* Travel may be required

* Perform other duties as required.

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications: Education: Degree in Data Processing, Computer Science, Management Information Systems, Finance, Accounting or Business is preferred

Job Related Experience: Minimum one to three years work-related experience. Banking background and familiarity/experience with banking operations is advantageous. Previous customer service experience preferred.

Functional Area Skills/Knowledge:

* Demonstrated ability to handle issues that arise with minimal oversight or guidelines

* Must be able to work under pressure

* Proven to be results-oriented with superb organizational, multi-tasking, and time management skills

* Ability to set priorities and maintain multiple projects at a time

* Excellent written, verbal and interpersonal communication skills and able to interact with individuals in all levels of an organization

* Detailed-oriented with strong analytical, trouble-shooting, prioritization, and follow-up skills

* Proven to be motivated and a self-starter with demonstrated ability to work efficiently and productively

* Must be able to make decisions and resolve problems using experience and professional judgment

* Must be accurate, reliable, and be team and customer oriented

* Must have a strong sense of accountability and ownership

Preferred Qualifications: Experience- Strong PC/Windows and or AIX experience along with a technical aptitude is needed. Must be able to handle issues that arise with minimal oversight or guidelines and work under pressure.
Needs to be results-oriented with organizational, multi-tasking, and time management skills.

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