We are looking for a leader to manage theSite Reliability Operations team responsible for Commerce order fulfillment andtax & financial services solutions. In this role, you will lead a team oflevel 3 support engineers to deliver support services including monitoring andalerting of the production environment as well as provide expertise in ITservice management best practices. Specifically, for incident, problem andknowledge management. You will be voice of reliability and support to seniorleadership and accountable for identifying improvements for your team.
Typical Office: This is a typical office job,with no special physical requirements or unusual work environment.
We are looking for talented and passionate servicemanagement leaders with proven experience developing or transforming supportorganizations:
Requires a BS degreein engineering, IT-related field or equivalent practical experience
and minimum of 6 - 8years directly relevant work