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Position Details: CIS Engagement Management Process Coordinator ( 780801N)

Location: Beaverton, OR
Openings: 1
Job Number:

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Description:

As a Corporate Information Security (CIS) Engagement Management Process Coordinator, you'll be responsible for successfully engaging with all Line of Businesses to establish and maintain client relationships on behalf of CIS.  The successful candidate will bring a solid background in Engagement and Process Management to the team as we revolutionize our Information Security Engagement and Process Management capabilities to gain efficiencies and maximize consumer experiences.  We are looking for people who are passionate about engagement and process management.  In addition, you'll get to work alongside truly talented teams and help them enhance their performance by promoting collaboration and innovation, including demonstrated expertise in the following areas:

  • Develop and execute a centralized intake process utilizing ClientNow for CIS services
  • Formalize and document intake procedures and process flows
  • Experience building and maintaining strong partnerships with both executive leaders and individual contributors through effective communications
  • Collaborate effectively with CLIENT leaders, managers, employees, and partners to provide deliberate and thoughtful engagement throughout CLIENT
  • Keep people (both business and project) focused and energized by the project effort
  • Build, execute and manage strong customer service relationship with key stakeholders
  • Demonstrate an ability to establish strong relationships by performing as the single point of contact for assigned CIS engagements
  • Collaborate effectively with CLIENT leaders, managers, employees, and partners to provided eliberate and thoughtful engagement
  • Work with Business and Functional teams to align and coordinate engagement efforts globally
  • Assess adoption, monitor metrics, and streamline stakeholder engagement processes

What We're Looking For

 

To make it clear, we're not looking for just anyone.  We're looking for someone special, someone who had these experiences and clearly meets these important qualifications:

  • A Bachelor's degree (or equivalent) in Business, Project Management, Information Technology or related field.
  • 3-5 years' customer service experience
  • Demonstrated experience communicating and interacting with teams within large cross functional projects
  • Agile process design experience preferred
  • Proven track record of being results oriented with demonstrated ability to achieve aggressive goals
  • Exceptional communication skills, including the ability to gather relevant data and information, actively listen, dialogue freely, verbalize ideas effectively, negotiate tense situations successfully, and manage and resolve conflict
  • Proven presentation and facilitation skills

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