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Position Details: Application Specialist I -15958

Location: Alpharetta, GA
Openings: 1
Job Number:

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Description:

Job Description:
1. Support ticket classification
2. Re-prioritization
3. password reset
4. Response to user queries based on known error database
5. Ticket escalation to the next level of support
6. 1st line application support and diagnosis, assisting the client with L1 support.
7. Respond quickly to all queries and incidents. Manage incidents, including via telephone, email.
8. Documentation, recording & updating incident details in ticketing tool.
9. Monitoring & tracking, reviewing the progress of an incident and the keeping the customer informed.
10. Escalation of unresolved cases to the next level application specialist teams.


Essential Job Responsibilities:
1. Support ticket classification
2. Re-prioritization
3. password reset
4. Response to user queries based on known error database
5. Ticket escalation to the next level of support
6. 1st line application support and diagnosis, assisting the client with L1 support.
7. Respond quickly to all queries and incidents. Manage incidents, including via telephone, email.
8. Documentation, recording & updating incident details in ticketing tool.
9. Monitoring & tracking, reviewing the progress of an incident and the keeping the customer informed.
10. Escalation of unresolved cases to the next level application specialist teams.

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:

Preferred Qualifications:
• Dedication to providing value to customers
• The ability to deliver a task regardless of hurdles encountered
• Have self-motivation and be a self-starter
• Great communication and organization skills 

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