Position Details: IT Project Manager IV - 16120
Primary Responsibilities • Enhances competency levels of existing PMs by defining behaviors/ skills within a competency model framework, identifying skill gaps and outlining gap closing plans • Uses a wide variety of methods to develop PM talent, such as coaching, on the job experiences, training, etc. • Mobilizes organization change, building alignment on project/program management capability at varying levels of the organization • Focuses PMs on attainment of project/program outcomes, holding PMs accountable for project/program results and client/ sponsor satisfaction • Promotes a pragmatic approach to applying project/program elements • Ensures adherence to and proper organization usage of standard project/program management practices • Establishes oversight mechanisms (e.g., project quality reviews, stage gates) to proactively review performance of programs/projects within portfolio, eliminating surprises and ensuring efforts are on track • Provides executive visibility into performance, health, and key risks/ issues for programs/ projects within portfolio • Facilitates or participates in portfolio management process from upfront project selection through execution, emphasizing trade-offs to facilitate decision making • Evolves program/ project capability through the definition and refinement of methodologies, tools, supporting education avenues, etc. • Applies resource management practices to effectively manage resource capacity and skill sets against portfolio demand
Minimum Job Qualifications: • Bachelor degree in business or equivalent work experience • Minimum of 10+ years of experience in large-scale project/program management environment and/or relevant consulting experience • Minimum of 5+ years in a direct staff management role • Experience executing and providing oversight to projects/programs across a portfolio • Knowledge of how to mature a project management capability and successfully drive change • Experience developing and managing a high performing PM team • Expert understanding of the Project, Program and Portfolio Management processes and methodologies • Proficient with Project Management tools • Possesses the following key skills/ behaviors: • Talent Management Ability to select and develop project/ program managers with high potential talent, possessing key attributes that drive effectiveness Ability to provide timely guidance to a project/program manager based on instinct and effective interpretation o Capability Development Ability to drive adoption of a project/ program management capability, increasing overall maturity and ultimately improving predictability of project/program outcomes and client/sponsor satisfaction • Execution Oversight Oversee diverse portfolio of project/programs to ensure consistency and accuracy in the execution of project/program outcomes • Strategic Outlook Ability to cast project/ program management vision in the context of the broader business context, translating vision into reality • Stakeholder Partnership Excels in acquiring support for decisions and actions that span business areas and external parties Ability to build and maintain a network of alliances inside and outside the organization, and uses the network to achieve goals Continually seeks opportunities to increase customer satisfaction and deepen client relationships • Judgment Uses appropriate strategies to achieve objectives- considering the situation, issues and persons involved. Reaches sound decisions and takes wise course of action. • Learning Agility: Recognizes the environment in which one functions may be constantly changing and adapts his/her own approach and behavior accordingly. Ability and willingness to learn from experience, applying learnings to perform successfully under new situations. • Business Acumen: Knows how the business works. Knowledgeable on business operations, practices, policies and procedures relevant to his/her current role. Demonstrates an understanding of the Fiserv products, the meaning and implications of key business indicators and critical business issues.
Preferred Qualifications: • Project Management Professional (PMP) certification or equivalent preferred, not required • Experience in banking, financial services, and/or software industries desire