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Position Details: Senior Techwriter - 16386

Location: Austin, Texas
Openings: 1
Job Number:




• 5 years minimum experience producing technical documentation, preferably in the systems/hardware IT area. 

• Four-year college degree, preferably in Computer Science or English. 

• Excellent written and verbal skills. Must be able to build a rapport with distributed engineers, working closely with them to produce comprehensive documentation that describes sophisticated infrastructure platforms for internal support staff consumers. 

• Excellent organizational and time management skills. Must be able to juggle multiple projects under deadlines while being flexible to accommodate shifting schedules. 

• Self starter. Must be able to take projects and run with them with very little supervision. Must be analytical with a thirst for new technological knowledge. Proven track record of performing research and independent self-study as part of production of documentation deliverables. 

• Strong Visio skills/experience. 

• Experience with running/hosting WebEx sessions. Position requires hosting both large WebEx presentation-type sessions and smaller collaborative WebEx sessions. 

• Knowledge/experience of documentation standards and processes with ability and willingness to collaborate with peers in the documentation team to develop and refine them. 

• Hands on experience working with ServicePoint / ServiceNow modules 

TOOLS / APPLICATIONS: Tools knowledge/experience, in order of priority: 

1. Microsoft Word 
2. MS Visio 
3. Adobe Acrobat 
4. SharePoint 
5. MS PowerPoint 
6. Experience with some type of online authoring tool 
7. MS Excel

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