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Position Details: Network Analyst II - 16450

Location: Brookfield, Wisconsin
Openings: 1
Job Number:

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Description:

 
Essential Job Responsibilities: 
• Provide network support for troubleshooting and resolving network related incidents. 
• Manage incidents through to resolution to include: coordinate and test with vendors and customers, 
internal communication and escalation, and follow-up/documentation of the troubleshooting performed. 
• Maintain network systems tools, applications. 
• Experience with network diagnostic tools required, ie. Spectrum, eHealth and the use of a sniffer to 
trouble shoot application performance issues (ability to analyze and decode sniffer traces). 
• Provide Sniffer capture and decode. Perform detailed packet analysis via data packet capture to rule out 
network issues and provide diagnostics for application performance issues and server problems. 
• Ability to communicate with Business unit management and/or their clients disseminating information 
relevant to the client request in a clear and concise manner. 
• Resolve incidents deal with difficult situations, bringing professionalism and tact during stressful 
circumstances, represent Client  as a quality organization. 
• Participates in Problems reviews, bridge calls and Sigma meetings. 
• Performs network changes. 
• Assists with Maintenance Windows as needed. 
• Create and maintain internal processes and procedures. 
• Create & review monthly Reporting including capacity reporting, incident 
The above statements are intended only to describe the general nature of the job, and should not be 
construed as an all-inclusive list of position responsibilities. 

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. 





Additional Skills/Knowledge: 
• Excellent communication skills, well spoken, ability to deal with clients and managers at various levels, 
work with engineers & vendors. 
• Must be outgoing, self-starter and be able to resolve complex issues with limited supervision or direction. 
• Proficiency in Cisco routers and switches, Microsoft Office Applications and Visio Diagramming. 
• Excellent oral, written, analytical skills. Ability to communicate technical concepts to non-technical 
employees. 
• Must be able to work as a team member in a technical project environment. Must be self-motivated and 
able to think “outside the box.” 
• Experience defining and creating process and procedure documentation preferred. Ability to act a mentor 
and train 1st level associates. 
• Thorough understanding of LAN/WAN technology and protocols including but not limited to BGP, EIGRP, 
HTTP, FTP, TCP, and Spanning Tree. 
• Knowledge of BGP& EIGRP 
• Knowledge of load balancing concepts 
Travel Required: 
• Minimal 
Work Environment: 
• Need flexibility to work all shifts in a 24 by 7 monitoring environment including weekends 
Thank you for considering employment with Client  Please: 
l Apply using your legal name 
Complete the step-by-step profile and attach your resume (either is acceptable, both are 
preferable). 


Required Qualifications: 

Education 
• Bachelor’s Degree in Computer Science or related field, related work experience can be substituted for the educational requirements 
• Job Related Experience: 
• • 3 years of hands on network support experience 
• • Experience with troubleshooting WAN and LAN connectivity issues. 


Preferred Qualifications: 

• CCNA desired 
• Working knowledge of Brocade and Cisco Load Balancing products 
• Working knowledge of CheckPoint & Juniper Firewalls 

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