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Position Details: Systems Engineer IV-16502

Location: Parsippany, New Jersey
Openings: 1
Job Number:

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Description:

Essential Job Responsibilities: 

• Windows Systems and Powershell scripting support with experience troubleshooting of applications within non-production and production multi-tiered environment 
• 24x7 oncall support of applications on a rotating basis, and participate in resolution of escalated incidents 
• Create application monitoring scripts and automate alerts using Powershell that can inform of problems in logs files 
• Recommend performance and infrastructure capacity improvements within Windows environment 
• Point of escalation accountable for diagnosing and resolving customer impacting issues 
• Review turnover artifacts to ensure completion prior to executing production installs 
• Perform code installations or fallbacks working with release management. Document installation defects and assign severity to the problem that occurs. Work with various teams to determine root cause 
• Perform trending and analysis of problems; develop risk mitigation plans for continuous improvement 
• Ensure alerts and system events are risk assessed, prioritized, and worked aggressively 
• Maintain and/or create technical support documentation 

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. 

Required Qualifications: 

• Education: Bachelor’s degree in Computer Science/Information Systems, or equivalent 
• 7+ years of IT experience in a technical production support role with background in Windows Systems Administration and/or Windows development using Java, Powershell, and Basic 
• Hands-on knowledge of writing SQL for Oracle or SQLServer 
• Solid experience scripting in PowerShell and MSDOS/Microsoft Basic 
• Microsoft Desktop Services, Virtual Services 
• Experience developing solutions using automation tools such as Ansible, Chef, Puppet, System Center 
• Knowledge of ITIL production support best practices

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