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Position Details: Technical Lead - (850858N)

Location: Beaverton, OR
Openings: 1
Job Number:

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Description:

Responsibilities:

 

The following are a Technical Lead’s responsibilities but is not limited to:

· Ensure the scalability of backend AWS services

· Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points

· Real time incident analysis, propose workaround and resolution for seamless consumer experience

· Identify trends and insights, optimize performance based on the insights, brainstorm new and creative strategies for future events.

· Propose technical enhancements where applicable: e.g.  caching, session time, cookie/device token validations, app design improvements etc.

· Identify redundancy and automate menial tasks for consumer experience teams.

· Developing and driving real time monitoring solutions that provide visibility into site health and key performance indicators

· Work with various technical/software engineering teams through day-to-day operations and critical incidents/problem management processes to restore service, manage root cause analysis and recommend solutions for long term fix 

· Act as the subject matter expert for consumer facing (e-commerce) software applications

· Communicate project/launch status in weekly meetings, reports and provide input to leadership team


Technology background:

· Experience in AWS – configuring ASGs, EC2 instances, CloudWatch Alarms, Dynamo DB, Elastic search, DAX Caching, Lambda services, etc.

· Utilizing Agile SCRUM, ITIL and Lean

· Familiar with Github, JIRA, ServiceNow, and Scrum Methodology

· Previous experience with developing and driving real time monitoring solutions that provide visibility into site health and key performance indicators

· Familiarity with most of the following: Java, ServiceNow, Splunk, New Relic, Science Logic, Cloud computing, VMs, Windows, Linux and AWS

· 1-3 years’ technical experience working with consumer facing (e-commerce) software applications in the Cloud using AWS, Azure, or Google Cloud

· Basic understanding of DNS, Networking, Virtualization and Linux.

· Basic understanding of most of the following: ServiceNow, Jira, Jenkins, Splunk, New Relic, EM7

1-3 years of experience with one of the following: Java, Scala, Node.js or Python.

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