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Position Details: ETG - Systems Administrator -16506

Location: Duluth, Georgia
Openings: 1
Job Number:



This is a Jr. Sys Admin Role, 0-2 years experience at most.

Essential Job Responsibilities: 

o Provide administrative support for Windows servers (2003, 2008 R2, 2012) in a highly available, 24x7 enterprise environment 

o Work across several teams to restore service rapidly during an incident 

o Understanding of typical IT support-oriented service level agreements and how to achieve SLA results 

o Analyze the root cause of incidents through problem management process 

o Identify opportunities for system automation and process improvement 

o Create in-depth documentation of processes and system configuration; using Visio, knowledge management tools, Remedy 

o Provide and receive cross training from immediate support team
o Drive Continual Service Improvement for ongoing issues 

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. 

Required Qualifications: 

o Bachelor’s degree in Computer Science, Information Technology or equivalent job related experience.

Job Related Experience:
o Zero to two years of work experience including supporting Windows servers to include but not limited to the following: 

 Automation a strong plus – Systems Center Orchestrator, Powershell, Scripting, HPOO 
 Experience with the Microsoft System Center Suite with an emphasis on SCCM, SCOM, and SCORCH (configuration, management, and automation) 
 Advanced Server OS troubleshooting / debugging or SysInternals tools 
 Performance tuning, and crash dump analysis 

o In-depth understanding of storage and networking technologies 
o VMware (4.x, 5.x) Experience 
o MS SQL Failover Clustering 

Additional Skills/Knowledge: 

o Knowledge of Dell Hardware in an enterprise environment 
o Strong understanding of Active Directory, Group Policy, and authentication protocols (Kerberos and NTLM) 
o Strong understanding of Powershell / .Net framework / WMI / VBScript / batch 
o Web Security - Firewalls / Web Filtering / Internet Information Services ( IIS ) / Application Request Routing (ARR) 
o Knowledge of Microsoft Threat Management Gateway (TMG) 
o Internet server protocols and utilities (DNS, SMTP, POP, IMAP, HTTP/S, TLS, S/FTP, TCP/IP, SSH, and IP tables) 
o Knowledge of Fibre Channel Fabric / Storage Networks / Arrays – EMC SAN 
o Excellent written and verbal communication skills 

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