Position Details: JDA Production Support -00555
This is a pure production support role and I am looking for an individual who
• Has hands on AS400 experience
• Should have worked in retail and has POS experience
• Having a JDA experience is a Plus
• Should know how to manage offshore if not at least should have managed a team onsite
• Should understand SLA/SLI/OLA
• Should be prepared to work off hours and be very flexible
Retail experience is REQUIRED.
Top 3 Skills: Retail, JDA, and AS400
Strong Communication skills are REQUIRED. They will be communicating primarily through email, text and chat. 70% will be electronic with 30% verbal over the phone. They will be interacting with multiple types of in store users and business partners.
Collaborative, Team Player, Team oriented. This role cannot be filled with someone who sees themselves as an "individual contributor" who wants to do just their work and go home. They need to be approachable, easy to communicate with and works well with others.