Position Details: Desktop Service Analyst (00560)
Specific Job Skills:
Basic knowledge of Microsoft windows and/or Apple environment with
the ability to efficiently diagnose computer system issues and implement
effective solutions. Work often requires reading and writing in
technical or complex areas. Mental ability to conduct technical
interactions with other departments. Organize and independently
prioritize work and logically develop work plans. Troubleshoot, solve
problems, and make logical decisions. Work effectively under pressure
during peak operating periods. Above average ability to read, write,
and speak English.
Requires a Bachelor’s degree or equivalent.
Three to five years’ work experience performing desktop support duties.
Occasional exposure to shop environment may involve noise, dust,
dirt and hazards from hand and power tools. Job requires hours that may
occasionally exceed 8 hours per day and/or 40 hours per week. Exposure
to a computer CRT. Physical ability to sit and stand for extended
periods of time may be required. Physical ability to walk, bend, stoop,
kneel, and occasionally lift up to 60 pounds. Ability to operate a
computer keyboard. Ability to move freely throughout the department and
Similar desk titles:
Desktop Support Analyst I
Desktop Support Analyst III