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Location: Portland, Oregon
Openings: 1
Job Number:



Certifications: There are 3 related certifications I’m looking for. 1) and 2) are requirements with 3) as optional. I would like to ensure any prospects hold both a 1) Salesforce Certified Administrator and 2) Salesforce Certified Advanced Administrator certification. A 3) Salesforce Certified Service Cloud Consultant would be a nice-to-h



o            Be a knowledgeable, certified Lightning SFDC administrator, preferably with SFDC omni-channel and live agent experience

o            Be willing to ask what the business is trying to accomplish and formulate potential solutions, not just execute on pre-existing implementation details

o            Challenge the status quo by sharing your best practices and tenacity to become an expert in new functionality


Top 3-5 “Desirements”

o            Experience with APEX development is a nice to have but not a requirement

o            Primarily Service experience with some sales experience

o            Live Agent experience

o            Experience collaborating with application developers

o            Comfort creating instructional documentation and leading informal training sessions


Specific technologies to be used and level of proficiency?

o            Live Agent; high

o            Omni-Channel; high

o            Lightning; high

o            APEX code reading; not fluency; medium

o            SOQL; low


Is a degree a MUST-HAVE or is life-experience King??

o            Work experience with Salesforce certifications


Any remote (WFH) flexibility?

o            On site is absolutely critical to develop relationships


Contract? Contract-to-hire? Direct?

o            If contract, duration? Contract, 6mo

o            If contract-to-hire, grade at conversion?


What is your interview protocol?

o            On site with peer team

o            On site / Phone follow up with senior leaders prior to offer     

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