Position Details: IT Support Specialist III - 16702
King of Prussia, Pennsylvania
Essential Job Responsibilities:
• Under limited direction, oversee transmission projects, provide technical support, and facilitate completion of Firewall, Batch and SFG configuration. • Reviews assigned transmission requests and configures a standard file transmission solution. Partners with vendors and clients to select transfer methods that meet business requirements while maintaining data center standards. • Communicate and coordinate with internal team members such as Network and Security, external vendors and clients related to transmission projects. • Coordinate testing with external vendors and clients related to transmission projects. • Create custom business processes to meet specific application needs for file transfer. • Troubleshoots transmissions issues as required and escalates as necessary. • Monitors and tracks automated file transfers. Creates and maintains file transfer documentation. Troubleshoots and corrects problems with existing automation and procedures. • Assist less experienced team members, review their work, and assist in problem resolution as necessary. • Performs other duties as required
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
• Associates degree in Computer Science, IT or a related field or equivalent work experience • 2 years experience with File Transmissions and File Transmission protocols such as FTP, FTPS, SFTP, HTTP, HTTP/S, Connect Direct and multiple encryption standards, such as PGP and SSL/TLS. • 5 years experience in an IT operations or production support environment troubleshooting applications, systems, or networks; or other equivalent IT experience. • Strong Knowledge of Enterprise Application and Business-to-Business Integration. • Knowledge and understanding of Sterling File Gateway (Mailboxes, Pub Keys, Adaptors, and Business Processes). • Basic understanding of Firewalls, Network connectivity, Security, Certificates and Encryption • Working knowledge of Mainframe OS/390/zOS, TSO/ISPF and JCL. • Proficiency using Microsoft Office software products. • No management experience is required.