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Position Details: IT Support Specialist III - 16702

Location: King of Prussia, Pennsylvania
Openings: 1
Job Number:

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Description:

Essential Job Responsibilities: 

• Under limited direction, oversee transmission projects, provide technical support, and facilitate completion of Firewall, Batch and SFG configuration. 
• Reviews assigned transmission requests and configures a standard file transmission solution. Partners with vendors and clients to select transfer methods that meet business requirements while maintaining data center standards. 
• Communicate and coordinate with internal team members such as Network and Security, external vendors and clients related to transmission projects. 
• Coordinate testing with external vendors and clients related to transmission projects. 
• Create custom business processes to meet specific application needs for file transfer. 
• Troubleshoots transmissions issues as required and escalates as necessary. 
• Monitors and tracks automated file transfers. Creates and maintains file transfer documentation. Troubleshoots and corrects problems with existing automation and procedures. 
• Assist less experienced team members, review their work, and assist in problem resolution as necessary. 
• Performs other duties as required 

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. 

Required Qualifications: 

• Associates degree in Computer Science, IT or a related field or equivalent work experience 
• 2 years experience with File Transmissions and File Transmission protocols such as FTP, FTPS, SFTP, HTTP, HTTP/S, Connect Direct and multiple encryption standards, such as PGP and SSL/TLS. 
• 5 years experience in an IT operations or production support environment troubleshooting applications, systems, or networks; or other equivalent IT experience. 
• Strong Knowledge of Enterprise Application and Business-to-Business Integration. 
• Knowledge and understanding of Sterling File Gateway (Mailboxes, Pub Keys, Adaptors, and Business Processes). 
• Basic understanding of Firewalls, Network connectivity, Security, Certificates and Encryption 
• Working knowledge of Mainframe OS/390/zOS, TSO/ISPF and JCL. 
• Proficiency using Microsoft Office software products. 
• No management experience is required.

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