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Position Details: Technical Operations Analyst, Sr - 16723

Location: Parsippany, New Jersey
Openings: 1
Job Number:

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Description:

Essential Job Responsibilities:

• Windows Systems and Java development support with experience troubleshooting of production applications within non-production and production multi-tier environments
• 24x7 oncall support of applications on a rotating basis, and participate in resolution of escalated incidents
• Create application monitoring scripts and automate alerts that can inform of problems in logs files
• Recommend performance and infrastructure capacity improvements
• Point of escalation accountable for diagnosing and resolving customer impacting issues
• Review turnover artifacts to ensure completion prior to executing production installs
• Participate in assigned projects representing the support organization, communicate status, issues and delivery risks
• Work with Change Management/ Release Managers on the evaluation of change events and in planning work items for production deployment
• Perform code installations or fallbacks working with release management. Document install defects and assign severity to the problem that occurs and work with various teams to determine root cause
• Perform trending and analysis of problems; develop risk mitigation plans for continuous improvement
• Ensure monitoring alerts and system events are risk assessed, prioritized, and worked aggressively
• Maintain and/or create technical support documentation

Required Qualifications:

• Education: Bachelor’s degree in Computer Science/Information Systems, or equivalent
• 7+ years of IT experience in a technical production support role with background in Windows Systems Administration and/or Windows development using Java, JBOSS,Python or a OO language
• Hands-on knowledge of writing SQL for Oracle or SQLServer
• Solid experience scripting in Linux Shell scripting
• Microsoft AD & ADFS
• Microsoft Desktop Services
• Microsoft Virtual Services
• Experience developing solutions using automation tools such as Ansible, Chef, Puppet, System Center
• Experienced in Agile and DevOps environments and cultures
• Working experience with Amazon AWS or Pivotal Private Cloud
• Certifications: Knowledge of ITIL production support best practices

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