Position Details: Product Consultant III - 16735
RESPONSIBILITIES: *1. Under general supervision, analyze and determine client conversion requirements for Client’s ACH Outsourcing Utility. *2. Provide consultation to the client before, during and after conversion, including the development of new procedures the conversion may need. *3. Interpret client’s existing systems and workflows, through and including the balancing of conversion data. *4. Provide training to the client before, during and after conversion, including the correct use of the system and on-line terminal assistance, as well as daily application balancing procedures. *5. Provide assistance to client before, during client user acceptance testing (UAT). *6. Communicate progress and any potential problems to Client management for awareness and/or resolution. *7. Provide application support as required. *8. Identify opportunities for process improvement. 9. Present product demos as needed. 10. Completes other duties as assigned. * Essential Functions The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. QUALIFICATIONS: Education: Bachelor’s Degree in Business Administration, Computer Science or equivalent education in a related discipline is required. Related work experience can be substituted for educational requirement. Job Related Experience: Typically requires five or more years experience in the financial services industry and delivering software development and integration projects to clients. Exposure to ACH Operations and/or PEP+ product is a plus. Functional Area Skills/Knowledge: • Strong working knowledge of ACH processing, with details understanding of NACHA rules and regulations • Solid understanding of various Software Development Life Cycles (SDLC) and all aspects of application phases from design through deployment. Including but not limited to Models: Agile, Iterative and Incremental, Waterfall. • Must demonstrate experience working with third party systems. • Familiar with relevant business issues as they impact overall project plans. • Excellent communication and reading comprehension skills. • Able to integrate product knowledge with technical knowledge. • Ability to assist in functional testing and support of products already in production. • Able to learn new applications and new platforms as needed. • The individual must possess the following competencies: o Creativity o Action Oriented o Dealing with Ambiguity o Integrity and trust o Peer relationships o Personal Learning WORKING CONDITIONS: • General office environment. • Stressful situations may occur occasionally. • No specific physical requirement. • Occasional travel is required.