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Position Details: Product Consultant III - 16735

Location: Lake Mary, Florida
Openings: 1
Job Number:

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Description:

RESPONSIBILITIES: 

*1. Under general supervision, analyze and determine client conversion requirements for Client’s 
ACH Outsourcing Utility. 

*2. Provide consultation to the client before, during and after conversion, including the development 
of new procedures the conversion may need. 

*3. Interpret client’s existing systems and workflows, through and including the balancing of 
conversion data. 

*4. Provide training to the client before, during and after conversion, including the correct use of the 
system and on-line terminal assistance, as well as daily application balancing procedures. 

*5. Provide assistance to client before, during client user acceptance testing (UAT). 

*6. Communicate progress and any potential problems to Client management for awareness and/or 
resolution. 

*7. Provide application support as required. 

*8. Identify opportunities for process improvement. 

9. Present product demos as needed. 

10. Completes other duties as assigned.

* Essential Functions 
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. 

QUALIFICATIONS: 
Education: Bachelor’s Degree in Business Administration, Computer Science or equivalent education in a related discipline is required. Related work experience can be substituted for educational requirement. 

Job Related Experience: 
Typically requires five or more years experience in the financial services industry and delivering software 
development and integration projects to clients. 

Exposure to ACH Operations and/or PEP+ product is a plus. 

Functional Area Skills/Knowledge: 
• Strong working knowledge of ACH processing, with details understanding of NACHA rules and regulations 
• Solid understanding of various Software Development Life Cycles (SDLC) and all aspects of application phases from design through deployment. Including but not limited to Models: Agile, Iterative and Incremental, Waterfall. 
• Must demonstrate experience working with third party systems. 
• Familiar with relevant business issues as they impact overall project plans. 
• Excellent communication and reading comprehension skills. 
• Able to integrate product knowledge with technical knowledge. 
• Ability to assist in functional testing and support of products already in production. 
• Able to learn new applications and new platforms as needed. 
• The individual must possess the following competencies: 
o Creativity 
o Action Oriented 
o Dealing with Ambiguity 
o Integrity and trust 
o Peer relationships 
o Personal Learning 


WORKING CONDITIONS: 

• General office environment. 
• Stressful situations may occur occasionally. 
• No specific physical requirement. 
• Occasional travel is required.

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