Essential Duties & Responsibilities
l Bachelor’s degree, preferably majoring in Computer Science, Business, or Accounting, and relevant customer support experience as indicated below or an equivalent combination of education and experience.
l Demonstrated experience troubleshooting SQL; including tables, triggers, views, stored procedures, performance tuning and ability to write complex SQL queries. Microsoft Transact SQL, preferred.
l Basic familiarity with business accounting applications (e.g. payroll, accounts payable, accounts receivable, purchase order, financial statements).
l Strong and articulate telephone personality and the ability to create rapport.
l Ability to work within coverage expectations of Support department, including on-call rotation.
l Demonstrated experience with SSRS Reports; including tables, matrices, and graphs.
l Familiarity with commercial construction industry (e.g. job costing, equipment tracking, project management) is an asset for this position but not required.
l Strong technical skills with a variety of business software tools including MS Office applications.
l Experience working in a support call center.
Microsoft SQL certification.