Centizen developed an application in such a way that the field service management technicians are allocated with tasks related to their skills. Managers could assign a technician for services based on their skills. The system provides Google maps to track the technician’s locations. It helps managers to track the technician’s travel hours on an assigned job.
The technicians can update their service from start to end which helps the managers to track the service updates lively. The customer could help get the right service at the right time by using client portals. The client could choose a required service and their preferred time and date for the service to be done. They could also communicate with the managers through client portals regarding any queries.
The technicians could be able to identify the right tools when an inspection is assigned for the service. It helps avoid showing up unprepared on site. The managers could track pending invoices using generated reports and keep their clients updated. The client could pay their invoices on client portals. The system provides a scheduler to easily manage all scheduled tasks and events. The scheduler in the application gives a comfort view of the scheduled events and jobs.