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Frequently Asked Questions
We help you give your customers the simple, online experience they have come to expect. Customers can order whenever they want, and Sellers can readily manage all sales, fulfillment and marketing through a simple online interface.
For ZenBasket Premium and ZenBasket Premium Plus plans we work with you to customize email/newsletter communications and setup additional supporting web pages in parallel over the next 4 weeks.
You can Sign Up directly online—create an account (email and password), then choose the plan that works best for your business. A ZenBasket representative will contact you and discuss next steps for providing the various information and images needed to create your webstore and ensure it reflects the personality of your brand.
With ZenBasket Premium or ZenBasket Premium Plus, an account executive is assigned to your account. They will work with you to get the most of the web analytics and dashboard capabilities to develop and plan promotions.
Still want to learn more? Click here to Watch a Demo.
Customers will “Sign Up” to manage their profile and order history. There is no cost for customers to sign up. Your customers can pay online with credit card (Visa, Mastercard, Discover, JCP, and American Express). Money is processed and then deposited directly into your account (we never take possession or delay your payments).
Your customers can also place orders (shop) and choose ‘pay by cash or paper check upon delivery’. Collecting paper checks or cash for payment is the responsibility of the Seller.
Your business is responsible to pay 2.9% fee for credit card payments. Sellers can offer customers (unlimited) pickup, direct delivery (option to add delivery fees) and / or shipping options. You can determine if Shipping fees are based on weight and / or price; fees vary based on shipping options (via Shippo).
While a few states do permit Sellers to pass on credit card fees, the vast majority of states do not. Further, the card issuers also implement additional restrictions for the use of their card brands (e.g. AMEX, Mastercard, VISA). To comply, credit card fees through ZenBasket are paid by the Sellers.
The tax regimes vary dramatically from state-to-state (and county-to-county) based on the products, categories and how a sale is consummated. Given the complexity of city, county, state and federal tax regimes (and the high degree of variation from state-to-state), we do offer an integration to Avalara or TaxJar, which inputs tax amounts into the shopping experience and provides a tax filing service to Sellers. Note, you will need to sign-up for a separate Avalara or TaxJar account for this service to be available for your business.
All payments are managed directly by our processors—Stripe and Square. Monies are deposited directly into your bank account—ZenBasket never takes possession of your funds. Timing can range from 24 to 48 hours. If you are deemed a credit risk, in some cases the Issuing Bank may hold funds longer until your volume increases. As your volume increases and credit risk decreases, your payment timeframe will shorten.
Payments are deposited in batches on a rolling basis.
Payments are deposited in batches on a rolling basis.
Yes! We can help you set up a branded webstore that can integrate with your existing website, social properties, email and newsletters.
If you’re looking to up-level your website (a design lift) or want a new website, we recommend our ZenBasket Premium or ZenBasket Premium Plus plans. In either case, we can work with your existing website, or build you a new one.
We also connect powerful analytics tools to your website to track your web traffic over time. This allows us to audit your website performance, and make adjustments if need be, to optimize your site for better buyer conversion.
We encourage you to download all of your data prior to the effective date of termination. Thereafter, your data will no longer be accessible.
As of your effective date of termination, we will delete your website. Unfortunately, your website is non-transferrable – it is not possible to move a website subscription from one site to another. However, you can export certain content from your website into a *.XML file that may be useful if you elect to build a new website (e.g. WordPress or another Content Management System). Note many features and capabilities native in the website will not transfer (including SEO, navigation, the Store etc.), so plan ahead to design a completely new site.
While your termination of ZenBasket subscription will end your use of your website and commerce capabilities, you will still be liable for any third-party subscriptions that you may have integrated – including your Stripe, Square, Avalara, TaxJar, Postmates, Shippo or others.
Frequently Asked Questions
We help you give your customers the simple, online experience they have come to expect. Customers can order whenever they want, and Sellers can readily manage all sales, fulfillment and marketing through a simple online interface.
For ZenBasket Premium and ZenBasket Premium Plus plans we work with you to customize email/newsletter communications and setup additional supporting web pages in parallel over the next 4 weeks.
You can Sign Up directly online—create an account (email and password), then choose the plan that works best for your business. A ZenBasket representative will contact you and discuss next steps for providing the various information and images needed to create your webstore and ensure it reflects the personality of your brand.
With ZenBasket Premium or ZenBasket Premium Plus, an account executive is assigned to your account. They will work with you to get the most of the web analytics and dashboard capabilities to develop and plan promotions.
Still want to learn more? Click here to Watch a Demo.
Customers will “Sign Up” to manage their profile and order history. There is no cost for customers to sign up. Your customers can pay online with credit card (Visa, Mastercard, Discover, JCP, and American Express). Money is processed and then deposited directly into your account (we never take possession or delay your payments).
Your customers can also place orders (shop) and choose ‘pay by cash or paper check upon delivery’. Collecting paper checks or cash for payment is the responsibility of the Seller.
Your business is responsible to pay 2.9% fee for credit card payments. Sellers can offer customers (unlimited) pickup, direct delivery (option to add delivery fees) and / or shipping options. You can determine if Shipping fees are based on weight and / or price; fees vary based on shipping options (via Shippo).
While a few states do permit Sellers to pass on credit card fees, the vast majority of states do not. Further, the card issuers also implement additional restrictions for the use of their card brands (e.g. AMEX, Mastercard, VISA). To comply, credit card fees through ZenBasket are paid by the Sellers.
The tax regimes vary dramatically from state-to-state (and county-to-county) based on the products, categories and how a sale is consummated. Given the complexity of city, county, state and federal tax regimes (and the high degree of variation from state-to-state), we do offer an integration to Avalara or TaxJar, which inputs tax amounts into the shopping experience and provides a tax filing service to Sellers. Note, you will need to sign-up for a separate Avalara or TaxJar account for this service to be available for your business.
All payments are managed directly by our processors—Stripe and Square. Monies are deposited directly into your bank account—ZenBasket never takes possession of your funds. Timing can range from 24 to 48 hours. If you are deemed a credit risk, in some cases the Issuing Bank may hold funds longer until your volume increases. As your volume increases and credit risk decreases, your payment timeframe will shorten.
Payments are deposited in batches on a rolling basis.
Payments are deposited in batches on a rolling basis.
Yes! We can help you set up a branded webstore that can integrate with your existing website, social properties, email and newsletters.
If you’re looking to up-level your website (a design lift) or want a new website, we recommend our ZenBasket Premium or ZenBasket Premium Plus plans. In either case, we can work with your existing website, or build you a new one.
We also connect powerful analytics tools to your website to track your web traffic over time. This allows us to audit your website performance, and make adjustments if need be, to optimize your site for better buyer conversion.
We encourage you to download all of your data prior to the effective date of termination. Thereafter, your data will no longer be accessible.
As of your effective date of termination, we will delete your website. Unfortunately, your website is non-transferrable – it is not possible to move a website subscription from one site to another. However, you can export certain content from your website into a *.XML file that may be useful if you elect to build a new website (e.g. WordPress or another Content Management System). Note many features and capabilities native in the website will not transfer (including SEO, navigation, the Store etc.), so plan ahead to design a completely new site.
While your termination of ZenBasket subscription will end your use of your website and commerce capabilities, you will still be liable for any third-party subscriptions that you may have integrated – including your Stripe, Square, Avalara, TaxJar, Postmates, Shippo or others.