This position includes but is not limited to OS management and application packaging techniques supporting enterprise client strategies and application requirements. The Client Integration Administrator is responsible for analyzing, designing and implementing solutions for the desktop and thin client environment. The person will provide detailed recommendations for management, strategic planning and implementation, and consulting with other departments to understand technical and business needs to support and analyze recommend system changes. In doing so the Client Integration Administrator will help ensure maximum productivity and minimize downtime to our internal customers and provide the highest level of service and support to all desktop and thin client environments.
Job Duties/Essential Functions
-Manages and maintains Client Group Policy.
-Creates and deploys Windows images using Microsoft Deployment Toolkit (MDT) and Configuration Manager OS Deployment (OSD).
-Edits and customizes the Installer packages using packaging software.
-Creates package collections and advertisements in Microsoft System Center Configuration Manager
-Strong understanding of Configuration Manager site servers, distribution points, management points and other server roles for application deployments.
-Packages and deploys third party applications.
-Ability to generate CM reports for Management
-Troubleshoots package distribution issues related with Configuration Manager.
-Tests applications and provides deliverables for QA testing and End-user Acceptance Testing to pass deployment.
-Deploys packaged applications to the enterprise through Configuration Manager following Change Management processes.
-Creates and updates documentation of troubleshooting & issue resolution along with strategic planning, scheduling, and tracking of software distributions
-Analyzes complex client system configuration issues and provide solutions.
-Manages the packaging process from initial request, collecting requirements, creating silent install packages, to testing and deploying application.
-Regular and reliable workplace attendance at your assigned location.
-Assists in other areas of the department as necessary.
-Assists in other areas of the company as necessary.
Ability to operate vehicles, equipment or machinery
Computer, phone, printer, copier, fax
Experience, skills, education & licenses/certifications
-Minimum 5 years’ experience configuring, supporting and managing desktop devices in a large distributed enterprise environment.
-Proven experience analyzing and designing solutions for enterprise desktop strategies.
-Advanced knowledge of Microsoft operating systems.
-3 years’ experience supporting users and deploying applications via Microsoft System Center Configuration Manager.
-3 years’ experience packaging applications and application updates with tools such as InstallShield and/or sequencing applications using Microsoft AppV.
-Minimum 3 years scripting experience using VB script and/or PowerShell or equivalent.
-Experience working with setup capture utilities to create automated application packages.
-Clear and competent verbal and written communication skills.
-Demonstrate strong organizational skills and proven ability to meet tight deadlines as well as coordinate, prioritize and communicate project statuses.
-Must be willing to travel, work evenings, weekends and holidays to provide 24 X 7 X 365 on-call coverage.
-Must be self-motivated and able to work independently and with team members with little supervision.
-Strong work ethic and a quick learner.
-Able to manage multiple tasks and projects simultaneously.
-Passion for quality and driven by results-oriented performance.
-Strong leadership skills and a positive attitude.
-Ability to train and mentor other associates with the application packaging process.
-Ability to work constructively in a team environment as well as individually.
-Experience with endpoint security best practices.
-Ability to develop solutions at an enterprise scale and think “big picture.”
-Experience with documenting technical proposals and persuasive writing.