Big Data Analytics Modernization for Quick Service Restaurants

Centizen transformed how we handle data. Their cloud solution gave us real-time insights, slashed reporting time, and helped us connect with customers like never before. It’s a game-changer for our business!

– Operations Director

A Quick Service Restaurant

A leading quick service restaurant chain, known for its fast-paced service and loyal customer base, aimed to harness its operational and customer data to drive smarter decisions and fuel growth. Facing an increasingly data-driven industry, the company needed a modern, scalable analytics platform to unify disparate data sources and integrate with their existing Cognos BI environment, setting the stage for enhanced agility and personalized customer experiences.

Centizen delivered a robust, cloud-based analytics platform over 9 weeks, tailored to the restaurant’s needs. The project was executed by a remote team of specialists appointed and managed by Centizen to align with the client’s technical and operational goals.

Week 1

Involved a comprehensive assessment, where the remote team analyzed the client’s existing architecture, including POS systems, supply chain databases, CRM, and loyalty platforms, to identify integration gaps and performance bottlenecks. This included stakeholder interviews and system audits to map data flows and pinpoint inefficiencies.

Weeks 2–4

Focused on designing an Amazon Redshift data warehouse, optimized for high-volume queries with star schema models to support complex analytics. The design prioritized low-latency access for reporting.

Weeks 5–7

The team implemented AWS Glue for ETL processes, automating data extraction and transformation from disparate sources, and AWS Data Pipeline to orchestrate data workflows, ensuring reliable and scalable data ingestion.

Week 8

Focused on security, implementing AWS Identity and Access Management (IAM) roles, encryption at rest and in transit, and fine-grained access controls to safeguard sensitive customer and operational data. Schema designs were finalized to support future scalability, with partitioning strategies for large datasets.

The final week integrated the solution with Cognos BI, enabling seamless dashboard creation and report generation. Comprehensive documentation, including architecture blueprints and governance guidelines, was delivered to ensure maintainability and scalability.

The cloud-native analytics platform transformed the restaurant’s data strategy, unlocking real-time insights and driving operational efficiency. With the right expertise in place, the solution positioned the business to scale confidently and compete more effectively.

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