Optimizing App Performance with Engineering Excellence

Phase 1: Diagnosing Performance Issues (Months 1-2)

To understand the root cause of the problems, we conducted an in-depth analysis of the platform’s application performance.

Steps Taken:

• Analyzed system reports to identify patterns of slowdowns and failures.
• Reviewed customer feedback, discovering that 18% of complaints were related to app crashes.
• Assessed the internal engineering team and identified skill gaps in software performance optimization.
• Developed a targeted staffing plan to address missing expertise.

Once the challenges were identified, we moved forward with assembling the right engineering team.

Phase 2: Strengthening the Engineering Team (Months 3-4)

Centizen helped the platform build a highly skilled technical team to resolve ongoing performance issues.

Key Areas of Focus:

• Software Development: Optimizing backend processes and API response times.
• Quality Assurance (QA): Expanding automated testing to detect bugs earlier.
• Infrastructure Management: Improving load balancing to handle peak-hour traffic efficiently.

Within two months, we successfully placed the necessary experts, equipping with the technical support required for long-term improvements.

Results:

Increased error detection speed by 40%, leading to faster issue resolution.
Strengthened automated testing, reducing post-deployment failures.

Phase 3: Implementing Performance Fixes (Months 5-6)

With the right engineers in place, we collaborated closely to implement critical performance optimizations.

Actions Taken:

• Implemented real-time monitoring systems to detect and fix performance issues proactively.
• Automated regression testing, reducing undetected software bugs.
• Optimized database queries and API calls, improving response times by 35%.
• Improved cloud infrastructure to maintain smooth operations during high-traffic periods.

Impact:

• App crash rate reduced by 50%, improving user satisfaction.
• Faster response times, enhancing order processing speed.

Phase 4: Sustaining Long-Term Performance (Months 7-8)

Beyond fixing immediate issues, we helped the platform create a sustainable system for ongoing performance improvements.

Key Enhancements:

• Established a structured issue-resolution framework to maintain app stability.
• Optimized cloud resources, leading to a 25% reduction in server costs.
• Provided long-term engineering support to ensure continued app reliability.

With Centizen’s staffing expertise and engineering support, the platform successfully transformed its app performance.