Centizen Simplifies Account Management with PSCU in DNA
Fiserv DNA is an advanced core banking platform widely adopted by financial institutions for its flexibility, real-time processing, and ability to support custom integrations that improve operational agility.
Fiserv DNA is an advanced core banking platform widely adopted by financial institutions for its flexibility, real-time processing, and ability to support custom integrations that improve operational agility.
How Centizen Delivered the Solution
Initial Consultation & Workflow Review
Centizen conducted detailed sessions with frontline employees to map the current pain points in handling PSCU accounts and identify opportunities to unify systems.
Innovative Interface Development
Leveraging DNAcreator™, the team developed an intuitive slideout feature that presents PSCU QuickAssist’s full functionality without disrupting existing DNA workflows.
Seamless Authentication Integration
Implemented a secure single sign-on mechanism, removing password redundancies and streamlining access between DNA and PSCU QuickAssist.
Robust Testing & Iteration
User experience was refined through iterative testing cycles and direct feedback from staff to ensure the application met operational demands.
Comprehensive Rollout Support
Centizen provided training resources and ongoing support to ensure rapid adoption and to resolve any post-deployment challenges.
How Centizen Delivered the Solution
Initial Consultation & Workflow Review
Centizen conducted detailed sessions with frontline employees to map the current pain points in handling PSCU accounts and identify opportunities to unify systems.
Innovative Interface Development
Leveraging DNAcreator™, the team developed an intuitive slideout feature that presents PSCU QuickAssist’s full functionality without disrupting existing DNA workflows.
Seamless Authentication Integration
Implemented a secure single sign-on mechanism, removing password redundancies and streamlining access between DNA and PSCU QuickAssist.
Robust Testing & Iteration
User experience was refined through iterative testing cycles and direct feedback from staff to ensure the application met operational demands.
Comprehensive Rollout Support
Centizen provided training resources and ongoing support to ensure rapid adoption and to resolve any post-deployment challenges.
Statistical Report
50%
faster account access – reduced time spent switching systems.
0%
login-related errors – enhanced security and user experience.
85%
of PSCU account tasks are now completed within DNA.
4.7 / 5
employee satisfaction score – high ease-of-use rating.
70%
decrease in PSCU-related support tickets – reduced IT workload and faster resolutions.
Centizen’s innovative integration of PSCU QuickAssist into the Fiserv DNA platform has transformed how financial institution employees manage external accounts. By simplifying access, consolidating workflows, and enhancing security, this solution enables institutions to deliver faster, more accurate service with greater employee satisfaction.
Centizen
A Leading Staffing, Custom Software and SaaS Product Development company founded in 2003. We offer a wide range of scalable, innovative IT Staffing and Software Development Solutions.
Call Us
+91 63807-80156
+1 (971) 420-1700
Services
Send Us Email
contact@centizen.com
Centizen
A Leading Staffing, Custom Software and SaaS Product Development company founded in 2003. We offer a wide range of scalable, innovative IT Staffing and Software Development Solutions.
Call Us
India: +91 63807-80156
USA & Canada: +1 (971) 420-1700
Send Us Email
contact@centizen.com
Centizen
A Leading Staffing, Custom Software and SaaS Product Development company founded in 2003. We offer a wide range of scalable, innovative IT Staffing and Software Development Solutions.
Call Us
India: +91 63807-80156
USA & Canada: +1 (971) 420-1700
Send Us Email
contact@centizen.com