Fixing Delays with Real-Time Field Tracking
A leading residential and commercial maintenance service provider managing hundreds of field technicians across multiple regions. The company offers on-site support, maintenance, and inspection services, and needed a solution to improve technician productivity, customer experience, and operational transparency.
A leading residential and commercial maintenance service provider managing hundreds of field technicians across multiple regions. The company offers on-site support, maintenance, and inspection services, and needed a solution to improve technician productivity, customer experience, and operational transparency.
Weeks 1–2: Discovery & Design
Centizen conducted stakeholder interviews and system audits to identify workflow challenges and service goals. Insights from this phase helped shape a tailored solution strategy. A detailed roadmap was developed to guide the design and rollout of the FSM platform.
Weeks 3–4: Architecture & Development
The FSM application was built with role-based access controls and mobile responsiveness. AI-driven logic was added to match technicians to jobs based on skills and location. Google Maps integration enabled real-time location tracking of field staff.
Weeks 5–6: Mobile App & Client Portal
Technicians received a mobile app to access job details, update progress, and collect digital signatures. A self-service client portal was introduced for booking services and making payments. Both tools ensured seamless communication and transparency in service delivery.
Weeks 7–8: Invoicing, Payments & Reporting
Centizen integrated digital payment gateways like Stripe, Razorpay, and UPI for faster collections. A centralized dashboard provided real-time tracking of invoices and job performance. Managers gained visibility into pending tasks and team efficiency.
Weeks 9–10: Testing, Handover & Enablement
Extensive testing ensured system reliability and user readiness. Centizen delivered training sessions and documentation to onboard technicians and managers smoothly. The final rollout was supported with operational assistance and built-in scalability.
Weeks 1–2: Discovery & Design
Centizen conducted stakeholder interviews and system audits to identify workflow challenges and service goals. Insights from this phase helped shape a tailored solution strategy. A detailed roadmap was developed to guide the design and rollout of the FSM platform.
Weeks 3–4: Architecture & Development
The FSM application was built with role-based access controls and mobile responsiveness. AI-driven logic was added to match technicians to jobs based on skills and location. Google Maps integration enabled real-time location tracking of field staff.
Weeks 5–6: Mobile App & Client Portal
Technicians received a mobile app to access job details, update progress, and collect digital signatures. A self-service client portal was introduced for booking services and making payments. Both tools ensured seamless communication and transparency in service delivery.
Weeks 7–8: Invoicing, Payments & Reporting
Centizen integrated digital payment gateways like Stripe, Razorpay, and UPI for faster collections. A centralized dashboard provided real-time tracking of invoices and job performance. Managers gained visibility into pending tasks and team efficiency.
Weeks 9–10: Testing, Handover & Enablement
Extensive testing ensured system reliability and user readiness. Centizen delivered training sessions and documentation to onboard technicians and managers smoothly. The final rollout was supported with operational assistance and built-in scalability.
With a unified digital solution, the client achieved faster service delivery, better financial control, and a stronger connection between field teams and customers—resulting in improved efficiency across all operations.
30%
increase in service delivery speed through optimized scheduling and route planning.
40%
reduction in overdue invoices via automated billing and real-time payment tracking.
45%
boost in customer satisfaction due to live ETAs, seamless communication, and transparent invoicing.
100%
visibility into technician productivity and job statuses through real-time dashboards.
By partnering with Centizen’s, the client transitioned from fragmented workflows to a streamlined field service operation—achieving real-time visibility, faster job turnaround, and stronger customer satisfaction.
Centizen
A Leading Staffing, Custom Software and SaaS Product Development company founded in 2003. We offer a wide range of scalable, innovative IT Staffing and Software Development Solutions.
Call Us
+91 63807-80156
+1 (971) 420-1700
Services
Send Us Email
contact@centizen.com
Centizen
A Leading Staffing, Custom Software and SaaS Product Development company founded in 2003. We offer a wide range of scalable, innovative IT Staffing and Software Development Solutions.
Call Us
India: +91 63807-80156
USA & Canada: +1 (971) 420-1700
Send Us Email
contact@centizen.com
Centizen
A Leading Staffing, Custom Software and SaaS Product Development company founded in 2003. We offer a wide range of scalable, innovative IT Staffing and Software Development Solutions.
Call Us
India: +91 63807-80156
USA & Canada: +1 (971) 420-1700
Send Us Email
contact@centizen.com