Strengthening Fiserv with Expert Banking Specialists
Fiserv, Inc. is a global provider of financial technology and payment solutions, working with financial institutions, businesses, and consumers. The company offers a wide array of services, including digital banking platforms, core account processing, card payment solutions, and merchant services. Fiserv supports banks, credit unions, fintech companies, and businesses in streamlining operations and enhancing customer experiences.
To support digital engagement, Fiserv offers tools such as real-time payment processing, data analytics, and integrated point-of-sale systems. Through its technologies, Fiserv contributes to modernizing financial infrastructure and enabling secure, efficient commerce in the digital economy.
Week 1-2: Identifying the Core Needs
Fiserv sought highly skilled specialists who could develop and implement banking features with precision. Centizen engaged with Fiserv’s leadership to fully understand their technical and business requirements. Our team outlined the necessary skill sets and project objectives to align staffing with Fiserv’s strategic goals.
Week 3-4: Recruiting the Best Talent
Centizen tapped into its vast talent network to identify five software engineers with a strong background in system architecture, compliance, and financial software development, specialized in banking technology. Each candidate underwent a rigorous screening process to ensure they could seamlessly integrate into Fiserv’s ecosystem and contribute effectively from day one.
Month 2-4: Building and Deploying a Customer Support Application
With the team in place, Centizen worked alongside Fiserv to develop a cutting-edge customer support app. This application allowed customers to log and track queries efficiently, improving response times and overall service experience. The team handled everything from design and development to integration and testing, ensuring that the app met banking industry standards.
Month 5-6: Performance Optimization & Long-Term Sustainability
Beyond deployment, Centizen’s specialists fine-tuned the application’s performance, ensuring seamless integration with Fiserv’s existing banking infrastructure. Our team provided ongoing support, troubleshooting, and performance enhancements while transferring knowledge to Fiserv’s in-house staff, equipping them with the expertise to independently manage and scale the solution.
Week 1-2: Identifying the Core Needs
Fiserv sought highly skilled specialists who could develop and implement banking features with precision. Centizen engaged with Fiserv’s leadership to fully understand their technical and business requirements. Our team outlined the necessary skill sets and project objectives to align staffing with Fiserv’s strategic goals.
Week 3-4: Recruiting the Best Talent
Centizen tapped into its vast talent network to identify five software engineers with a strong background in system architecture, compliance, and financial software development, specialized in banking technology. Each candidate underwent a rigorous screening process to ensure they could seamlessly integrate into Fiserv’s ecosystem and contribute effectively from day one.
Month 2-4: Building and Deploying a Customer Support Application
With the team in place, Centizen worked alongside Fiserv to develop a cutting-edge customer support app. This application allowed customers to log and track queries efficiently, improving response times and overall service experience. The team handled everything from design and development to integration and testing, ensuring that the app met banking industry standards.
Month 5-6: Performance Optimization & Long-Term Sustainability
Beyond deployment, Centizen’s specialists fine-tuned the application’s performance, ensuring seamless integration with Fiserv’s existing banking infrastructure. Our team provided ongoing support, troubleshooting, and performance enhancements while transferring knowledge to Fiserv’s in-house staff, equipping them with the expertise to independently manage and scale the solution.
By the end of the engagement, Fiserv successfully launched a robust customer support solution and strengthened its banking platform with Centizen’s expertise. The partnership resulted in:
- A user-friendly and efficient customer support app.
- Faster query resolution, improving customer satisfaction.
- A high-performing, reliable banking integration.
- Knowledge transfer ensuring long-term sustainability.
- A trusted, ongoing relationship between Centizen and Fiserv.
By the end of the engagement, Fiserv successfully launched a robust customer support solution and strengthened its banking platform with Centizen’s expertise. The partnership resulted in:
- A user-friendly and efficient customer support app.
- Faster query resolution, improving customer satisfaction.
- A high-performing, reliable banking integration.
- Knowledge transfer ensuring long-term sustainability.
- A trusted, ongoing relationship between Centizen and Fiserv.
Impact and Measurable Results
75%
reduction in customer support response times due to enhanced tracking capabilities.
99%
system uptime achieved through efficient integrations and optimization.
5
expert specialists placed to drive technical success.
35%
improvement in operational efficiency within Fiserv’s banking solutions.
At Centizen, we specialize in delivering top-tier talent that helps businesses innovate and grow. Our collaboration with Fiserv is a testament to how strategic staffing solutions can drive transformation in the financial technology industry.
Centizen
A Leading Staffing, Custom Software and SaaS Product Development company founded in 2003. We offer a wide range of scalable, innovative IT Staffing and Software Development Solutions.
Call Us
+91 63807-80156
+1 (971) 420-1700
Services
Send Us Email
contact@centizen.com
Centizen
A Leading Staffing, Custom Software and SaaS Product Development company founded in 2003. We offer a wide range of scalable, innovative IT Staffing and Software Development Solutions.
Call Us
India: +91 63807-80156
USA & Canada: +1 (971) 420-1700
Send Us Email
contact@centizen.com
Centizen
A Leading Staffing, Custom Software and SaaS Product Development company founded in 2003. We offer a wide range of scalable, innovative IT Staffing and Software Development Solutions.
Call Us
India: +91 63807-80156
USA & Canada: +1 (971) 420-1700
Send Us Email
contact@centizen.com