Tech-Powered Table Management for Busy Restaurants
A well-known restaurant group operating across metro cities, catering to a wide variety of diners, from casual lunches to premium evening experiences. Despite high demand, they struggled with operational bottlenecks and lacked a system to streamline real-time bookings, food availability, and staff coordination.
A well-known restaurant group operating across metro cities, catering to a wide variety of diners, from casual lunches to premium evening experiences. Despite high demand, they struggled with operational bottlenecks and lacked a system to streamline real-time bookings, food availability, and staff coordination.
Month 1: Discovery and Planning
Centizen held stakeholder sessions to understand pain points across reservations, kitchen, and billing. A workflow analysis revealed inefficiencies in table management, food prep, and staff coordination. The team finalized the mobile-first architecture, cloud setup, and UI/UX wireframes.
Month 2: Core Platform Development
The Smart Reservation Engine was built to support real-time bookings and pre-ordering. A Dynamic Pricing Module was added to offer off-peak discounts and peak-hour surcharges. This helped optimize customer flow and revenue from underused time slots.
Month 3: Kitchen, Inventory & Staff Management Modules
Centizen implemented kitchen inventory tracking with real-time stock alerts and auto menu updates. A staff scheduling system was introduced for table-based assignments and balanced workloads. These tools enhanced kitchen efficiency and service consistency.
Month 4: Billing, Feedback, and Optimization
A unified billing system with QR-based contactless checkout and live order tracking was integrated. Customer feedback and a performance analytics dashboard were added. The app was tested on all devices, optimized for offline access, and staff were trained before launch.
Month 1: Discovery and Planning
Centizen held stakeholder sessions to understand pain points across reservations, kitchen, and billing. A workflow analysis revealed inefficiencies in table management, food prep, and staff coordination. The team finalized the mobile-first architecture, cloud setup, and UI/UX wireframes.
Month 2: Core Platform Development
The Smart Reservation Engine was built to support real-time bookings and pre-ordering. A Dynamic Pricing Module was added to offer off-peak discounts and peak-hour surcharges. This helped optimize customer flow and revenue from underused time slots.
Month 3: Kitchen, Inventory & Staff Management Modules
Centizen implemented kitchen inventory tracking with real-time stock alerts and auto menu updates. A staff scheduling system was introduced for table-based assignments and balanced workloads. These tools enhanced kitchen efficiency and service consistency.
Month 4: Billing, Feedback, and Optimization
A unified billing system with QR-based contactless checkout and live order tracking was integrated. Customer feedback and a performance analytics dashboard were added. The app was tested on all devices, optimized for offline access, and staff were trained before launch.
The restaurant experienced faster service and higher customer satisfaction with Centizen’s digital platform. Real-time visibility into reservations, food stock, and staff tasks led to smoother operations and improved profitability.
The restaurant experienced faster service and higher customer satisfaction with Centizen’s digital platform. Real-time visibility into reservations, food stock, and staff tasks led to smoother operations and improved profitability.
Implementation Highlights
40%
A boost in reservation volume due to advance booking and meal pre-order capabilities.
30%
Increase in earnings during slower hours, driven by flexible pricing strategies.
45%
Gain in kitchen productivity through automated stock checks and menu updates.
50%
Drop in manual coordination efforts with smart staff allocation features.
Centizen delivered a full-scope restaurant management solution in just four months, aligning technology with business goals. Their domain knowledge and hands-on collaboration ensured a seamless transition and lasting performance improvements.
Centizen
A Leading Staffing, Custom Software and SaaS Product Development company founded in 2003. We offer a wide range of scalable, innovative IT Staffing and Software Development Solutions.
Call Us
+91 63807-80156
+1 (971) 420-1700
Services
Send Us Email
contact@centizen.com
Centizen
A Leading Staffing, Custom Software and SaaS Product Development company founded in 2003. We offer a wide range of scalable, innovative IT Staffing and Software Development Solutions.
Call Us
India: +91 63807-80156
USA & Canada: +1 (971) 420-1700
Send Us Email
contact@centizen.com
Centizen
A Leading Staffing, Custom Software and SaaS Product Development company founded in 2003. We offer a wide range of scalable, innovative IT Staffing and Software Development Solutions.
Call Us
India: +91 63807-80156
USA & Canada: +1 (971) 420-1700
Send Us Email
contact@centizen.com