Home Care Service App: Empowering Personalized Care Through Seamless Technology

Discovery & Planning

Centizen collaborated with the client to gather requirements, map user journeys, and identify core pain points in the existing workflow. We defined key modules for caregiver matching, service requests, scheduling, and payment integration.

UI/UX Design & Prototyping

Our design team developed wireframes and interactive prototypes for a user-friendly mobile interface. Emphasis was placed on accessibility for elderly users and ease of use for caregivers.

Application Development

Centizen’s engineering team built the core mobile app using a scalable architecture. The app enabled users to request services like daily assistance, medication reminders, and errands. A smart matching algorithm was implemented to pair users with suitable caregivers based on availability, proximity, and ratings.

Geo-Tracking Integration

To ensure visit transparency, we integrated the Google Maps API, allowing real-time location tracking of caregivers. Clients receive live notifications about who is en route and their estimated time of arrival.

Payment & Messaging Modules

We integrated Stripe to facilitate secure, seamless digital payments. Visit-based billing automation and transaction logs were developed. In-app messaging and post-visit feedback modules were added to support communication and quality assurance.

Admin Portal Development

A robust admin dashboard was created for the client to monitor service requests, manage caregivers, review feedback, and analyze app usage metrics.

Security & Compliance Implementation

Centizen ensured HIPAA compliance by implementing encrypted data storage, access controls, and audit trails to protect all user and medical information.

Testing & Deployment

The platform underwent rigorous QA testing across devices, followed by final deployment. The solution was designed to be flexible, scalable, and ready for future enhancements like AI-based caregiver forecasting.

Clients benefit from improved communication and visibility into care visits, enhancing peace of mind for families. The real-time tracking and feedback systems built greater trust and satisfaction, leading to higher engagement and caregiver retention.

Caregivers are now fully equipped with real-time route planning, shift updates, and task checklists via the mobile app.

The solution not only optimized operations but positioned the client as a tech-forward leader in the home care space, ready to scale with growing demand.

Centizen enabled the client to build a high-performing, scalable home care platform that streamlined caregiver scheduling, enhanced communication, and ensured secure, transparent service delivery.