Strengthening Fiserv with Expert Banking Specialists

Centizen provided us with a highly skilled team that integrated effortlessly into our banking solutions projects. Their professionals were proactive, knowledgeable, and dedicated to ensuring a smooth implementation of critical features. The collaboration improved performance, faster response times, and enhanced customer experience.

– Director of Digital Solutions, Fiserv

The Challenge: Bridging the Talent Gap in Banking Solutions

Fiserv, a global leader in financial technology, needed a specialized team to enhance its banking solutions. Their goal was to implement and integrate advanced banking features within DNA while maintaining seamless user experience, compliance, and system efficiency. Finding the right talent with deep financial technology expertise was essential to ensuring smooth implementation and sustainable growth.

Week 1-2: Identifying the Core Needs

Fiserv sought highly skilled specialists who could develop and implement banking features with precision. Centizen engaged with Fiserv’s leadership to fully understand their technical and business requirements. Our team outlined the necessary skill sets and project objectives to align staffing with Fiserv’s strategic goals.

Week 3-4: Recruiting the Best Talent

Centizen tapped into its vast talent network to identify five banking technology experts with a strong background in system architecture, compliance, and financial software development. Each candidate underwent a rigorous screening process to ensure they could seamlessly integrate into Fiserv’s ecosystem and contribute effectively from day one.

Month 2-4: Building and Deploying a Customer Support Application

With the team in place, Centizen worked alongside Fiserv to develop a cutting-edge customer support app. This application allowed customers to log and track queries efficiently, improving response times and overall service experience. The team handled everything from design and development to integration and testing, ensuring that the app met banking industry standards.

Month 5-6: Performance Optimization & Long-Term Sustainability

Beyond deployment, Centizen’s specialists fine-tuned the application’s performance, ensuring seamless integration with Fiserv’s existing banking infrastructure. Our team provided ongoing support, troubleshooting, and performance enhancements while transferring knowledge to Fiserv’s in-house staff, equipping them with the expertise to independently manage and scale the solution.

Impact and Measurable Results

• 75% reduction in customer support response times due to enhanced tracking capabilities.
• 99% system uptime achieved through efficient integrations and optimization.
• 5 expert specialists placed to drive technical success.
• 35% improvement in operational efficiency within Fiserv’s banking solutions.

The Outcome: A Winning Collaboration

By the end of the engagement, Fiserv successfully launched a robust customer support solution and strengthened its banking platform with Centizen’s expertise. The partnership resulted in:

• A user-friendly and efficient customer support app.
• Faster query resolution, improving customer satisfaction.
• A high-performing, reliable banking integration.
• Knowledge transfer ensuring long-term sustainability.
• A trusted, ongoing relationship between Centizen and Fiserv.

At Centizen, we specialize in delivering top-tier talent that helps businesses innovate and grow. Our collaboration with Fiserv is a testament to how strategic staffing solutions can drive transformation in the financial technology industry.