Last Updated: June 02, 2025

1. Personal Information We Collect

We may collect personal information directly from you, automatically through website technologies, and from third-party sources.

A. Information You Provide to Us

We may collect information you voluntarily provide, including:

• name
• email address
• phone number
• company name
• job title
• business address
• inquiry details
• demo request information
• service interest
• support messages
• live chat messages
• resume or job application information
• billing or business contact information
• any other information you choose to provide through forms, email, phone, chat, or other communications

B. Information Collected Automatically

When you visit our websites, we may automatically collect certain information, including:

• IP address
• browser type
• device type
• operating system
• referring URL
• pages visited
• date and time of visit
• session identifiers
• approximate location derived from IP address
• website interaction data
• form interaction data
• clickstream data
• page performance data
• cookie and similar technology identifiers

C. Information from Third Parties

We may receive information from third-party sources, including:

• analytics providers
• advertising platforms
• CRM and marketing systems
• business partners
• referral sources
• staffing or recruitment platforms
• public business sources
• social media or professional networking platforms, where permitted

2. Categories of Personal Information We May Collect

Depending on how you interact with us, we may collect the following categories of personal information:

We do not request sensitive personal information through general website forms unless it is necessary for a specific purpose, such as recruiting, staffing, compliance, or employment-related processing.

3. How We Use Personal Information

We may use personal information for the following purposes:

• operate, maintain, and secure our websites
• respond to inquiries
• schedule demos or sales calls
• provide information about Centizen services
• provide information about ZenBasket or Zenyo
• process customer, vendor, and business communications
• evaluate staffing, recruitment, or employment inquiries
• improve website content, performance, and user experience
• analyze website traffic and usage/li>
• provide live chat or customer support
• protect forms from spam, fraud, or abuse
• measure marketing campaign effectiveness
• send business communications, where permitted
• manage customer relationships
• comply with legal obligations
• enforce agreements, terms, and policies
• protect our rights, systems, users, and business

4. Cookies and Similar Technologies

We use cookies and similar technologies, such as pixels, tags, scripts, local storage, and analytics tools.

These technologies may be used to:

• operate and secure the website
• remember privacy and cookie preferences
• understand website usage
• improve website performance
• provide live chat or interactive features
• protect forms from spam or abuse
• measure advertising and marketing effectiveness
• display embedded content or review widgets

Examples of third-party technologies that may be used on our websites include:

• Google Analytics
• Google Tag Manager
• Google reCAPTCHA
• Tawk.to live chat
• Clutch widgets
• Google Ads
• Meta Pixel
• LinkedIn Insight Tag
• other analytics, security, chat, embedded content, or marketing tools

Where required, analytics, marketing, chat, and embedded third-party technologies will be used only after you provide consent. Strictly necessary technologies may be used without consent where they are required to operate, secure, or provide the website.

You can manage your choices by clicking “Cookie Preferences” in the website footer.

5. Third-Party Services

We may disclose personal information to third-party service providers that help us operate our business, websites, and services.

These providers may support:

• website hosting
• cloud infrastructure
• analytics
• CRM and marketing systems
• email delivery
• live chat
• spam prevention
• security monitoring
• advertising measurement
• recruiting or staffing operations
• customer support
• payment or billing support, where applicable

We require service providers to use personal information only as needed to provide services to us and in accordance with applicable law and contractual obligations.

Some third-party tools may independently collect information when they are loaded or used. You should review the privacy policies of those third parties for more information about their practices.

6. Sale or Sharing of Personal Information

Centizen does not sell personal information for money.

However, certain analytics, advertising, marketing, or third-party website technologies may be considered a “sale” or “sharing” of personal information under California privacy law when they disclose identifiers, internet activity, or similar information to third parties for advertising, analytics, or cross-context behavioral advertising.

You may opt out by clicking:

Do Not Sell or Share My Personal Information

or

Your Privacy Choices

You may also manage cookies by clicking:

Cookie Preferences

Where required by applicable law, we honor Global Privacy Control or similar opt-out preference signals as a request to opt out of the sale or sharing of personal information for the browser or device sending the signal.

7. How We Disclose Personal Information

We may disclose personal information in the following circumstances:

A. Service Providers

We may disclose information to vendors and service providers that perform services for us.

B. Business Partners

We may disclose information to business partners when necessary to respond to your inquiry, provide requested services, or support a business relationship.

C. Legal and Compliance Purposes

We may disclose information if required or permitted by law, regulation, legal process, subpoena, court order, or government request.

D. Protection of Rights and Security

We may disclose information to protect our rights, property, systems, users, customers, employees, or business operations.

E. Business Transactions

If Centizen is involved in a merger, acquisition, financing, sale of assets, restructuring, or similar transaction, personal information may be disclosed or transferred as part of that transaction.

F. With Your Consent

We may disclose personal information when you authorize or direct us to do so.

8. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, contractual requirements, and business needs.

Examples:

• website analytics data may be retained for a limited analytics period
• contact form inquiries may be retained for sales, support, and business records
• customer records may be retained during the customer relationship and as required by law
• job applicant information may be retained for recruiting and compliance purposes
• consent records may be retained to document privacy choices
• legal and compliance records may be retained as required or permitted by law

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

You are responsible for using secure networks, protecting your devices, and avoiding sending sensitive information through unsecured channels unless required.

10. Your Privacy Choices

Depending on your location and applicable law, you may have the right to:

• know what personal information we collect
• access personal information
• request deletion
• request correction
• opt out of sale or sharing
• limit the use or disclosure of sensitive personal information, where applicable
• withdraw consent for certain processing, where applicable
• not be discriminated against for exercising privacy rights

To exercise privacy rights, you may contact us at:

Email: contact@centizen.com

Mailing Address: 12725 SW Millikan Way, #300 Beaverton, OR 97005

We may need to verify your identity before processing certain requests. We will use the information you provide only to process and respond to your request, unless otherwise permitted by law.

11. California Privacy Rights

If you are a California resident, you may have specific rights under the California Consumer Privacy Act, as amended.

These rights may include:

• right to know the categories and specific pieces of personal information collected
• right to know the categories of sources of personal information
• right to know the business or commercial purposes for collecting, selling, or sharing personal information
• right to know the categories of third parties to whom personal information is disclosed
• right to delete personal information
• right to correct inaccurate personal information
• right to opt out of sale or sharing
• right to limit use and disclosure of sensitive personal information, where applicable
• right to non-discrimination for exercising privacy rights

To opt out of sale or sharing, click:

Do Not Sell or Share My Personal Information

or

Your Privacy Choices

We also honor Global Privacy Control signals where required by law.

12. Authorized Agents

You may use an authorized agent to submit a privacy request on your behalf. We may require proof that you authorized the agent to act for you. We may also require you to verify your identity directly with us, unless prohibited by law.

13. Marketing Communications

If you receive marketing emails from us, you may opt out by using the unsubscribe link in the email or contacting us.

Even if you opt out of marketing communications, we may still send non-marketing messages, such as service-related, transactional, legal, security, or administrative communications.

14. Job Applicants and Staffing Candidates

If you submit a resume, job application, staffing profile, or employment-related information, we may use that information to:

• evaluate your qualifications
• contact you about opportunities
• process applications
• verify information
• communicate with clients, where applicable
• comply with legal and contractual obligations
• maintain staffing and recruiting records

Do not submit sensitive personal information unless it is requested or necessary for the recruiting or staffing process.

15. Children’s Privacy

Our websites and services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take appropriate steps to delete it.

16. International Users

Centizen is based in the United States. If you access our websites or services from outside the United States, your information may be processed in the United States or other countries where our service providers operate.

By using our websites or providing information to us, you understand that your information may be transferred to and processed in countries that may have privacy laws different from those in your location.

17. Links to Other Websites

Our websites may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites. You should review the privacy policies of any third-party websites you visit.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above.

If we make material changes, we may provide additional notice where required by law.

19. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Centizen Inc.

12725 SW Millikan Way, #300 Beaverton, OR 97005

Email: contact@centizen.com

Website: www.centizen.com