Centizen’s Real-Time FICS Integration within Fiserv DNA
Fiserv is a global provider of financial technology solutions, serving banks and credit unions with tools that drive innovation, streamline operations, and enhance customer experiences. Its flagship core banking platform, DNA, is known for real-time processing, open APIs, and extensibility through custom applications.
Fiserv is a global provider of financial technology solutions, serving banks and credit unions with tools that drive innovation, streamline operations, and enhance customer experiences. Its flagship core banking platform, DNA, is known for real-time processing, open APIs, and extensibility through custom applications.
The Solution in Action
Week 1–2: Needs Assessment & Workflow Analysis
Centizen began by working closely with credit union stakeholders to identify mortgage servicing bottlenecks and data flow challenges between FICS and DNA.
Week 3–4: Architecture Design & Prototyping
Using DNAcreator™, Centizen designed a “First Mortgage” slideout panel that appears within the Relationship Profile and Transaction Express screens, offering seamless access to live mortgage information.
Week 5–6: Development & Automation Integration
Centizen implemented real-time APIs to sync FICS data, enabled direct mortgage payments through Transaction Express, and integrated automated GL transaction posting to reduce backend processing.
Week 7–8: Quality Testing & User Training
After successful testing in controlled environments, the solution was rolled out to frontline employees with documentation and guided training sessions.
Week 9–12: Deployment & Monitoring
The finalized app was published in March 2024 (Version 2023.1.0.1) on the Fiserv AppMarket, with built-in monitoring for performance tracking and system integrity.
The Solution in Action
Week 1–2: Needs Assessment & Workflow Analysis
Centizen began by working closely with credit union stakeholders to identify mortgage servicing bottlenecks and data flow challenges between FICS and DNA.
Week 3–4: Architecture Design & Prototyping
Using DNAcreator™, Centizen designed a “First Mortgage” slideout panel that appears within the Relationship Profile and Transaction Express screens, offering seamless access to live mortgage information.
Week 5–6: Development & Automation Integration
Centizen implemented real-time APIs to sync FICS data, enabled direct mortgage payments through Transaction Express, and integrated automated GL transaction posting to reduce backend processing.
Week 7–8: Quality Testing & User Training
After successful testing in controlled environments, the solution was rolled out to frontline employees with documentation and guided training sessions.
Week 9–12: Deployment & Monitoring
The finalized app was published in March 2024 (Version 2023.1.0.1) on the Fiserv AppMarket, with built-in monitoring for performance tracking and system integrity.
Statistical Highlights
45%
reduction in average time per mortgage transaction.
99%
accuracy rate in automated GL postings.
30%
faster response time during member service interactions.
85%
of target users onboarded within the first month of rollout.
Centizen’s integration of FICS into the DNA platform successfully bridged operational gaps and enhanced real-time servicing capabilities. The project reflects Centizen’s ability to deliver scalable, tailored solutions that align with both technical infrastructure and user needs, empowering financial institutions to operate with greater agility and confidence.
Centizen
A Leading Staffing, Custom Software and SaaS Product Development company founded in 2003. We offer a wide range of scalable, innovative IT Staffing and Software Development Solutions.
Call Us
+91 63807-80156
+1 (971) 420-1700
Services
Send Us Email
contact@centizen.com
Centizen
A Leading Staffing, Custom Software and SaaS Product Development company founded in 2003. We offer a wide range of scalable, innovative IT Staffing and Software Development Solutions.
Call Us
India: +91 63807-80156
USA & Canada: +1 (971) 420-1700
Send Us Email
contact@centizen.com
Centizen
A Leading Staffing, Custom Software and SaaS Product Development company founded in 2003. We offer a wide range of scalable, innovative IT Staffing and Software Development Solutions.
Call Us
India: +91 63807-80156
USA & Canada: +1 (971) 420-1700
Send Us Email
contact@centizen.com