End-to-End testing for a leading e-Learning Platform

Background

Our client partnered with Centizen to conduct a test on their applications and find out low performing networks at their partner and customer campuses as there was some inconsistency in the data. Inconsistent data can lead to inaccurate insights and decisions. It is important to prioritize fixing these issues.

Challenge

As there was no standard topology followed for servers and client setup, there was inconsistency in traffic. Inconsistent media availability as a result of inconsistent networks connecting servers in customer locations. Improper monitoring of network devices, switches and access points. Customers using legacy devices were working with incompatible versions. Without exact information on the devices, client application versions and network bandwidth utilization were not synchronized.

Centizen Solution

Centizen discussed with the client’s team and identified the problem areas. The team started with a Network Analysis Tool Kit to deploy to various client locations for continuous monitoring of the network‘s bandwidth and server status. A network’s bandwidth and topology plays a major role in handling and delivering requests.

Once monitored we enabled the custom logging on the servers and analyzed the server log to identify the issues in the servers. Then we followed up with an end-to-end test environment on all (legacy/new) devices to test the end user experience. The platform includes Windows, Mac, Chrome book, Android & iOS.

Benefits

• End-to-End Testing setup replicates various on-site topologies allowing faster discovery of problem areas.
• The Network Analysis tool kit can deploy to any customer location and continuously monitors the server log and notifies in case of any anomaly.
• Identification of issues related to server configuration and automated deployment helped clients work with compatible versions on both legacy and new devices.