Client Central Integration DNAapp for Fiserv Card Access
The Client Central Integration DNAapp has streamlined our operations significantly. Our team can now access card services data within DNA without switching systems, saving time and improving our service efficiency.
– Fiserv Team
Fiserv is a leading provider of financial services technology, offering solutions like the AppMarket to connect financial institutions with innovative, pre-integrated applications. These tools enhance core banking platforms, streamline processes, and support digital transformation.
The Challenge
Employees struggled with inefficiencies when accessing Fiserv Card Services data, requiring multiple logins and manual data entry outside the DNA platform. This process slowed operations and increased the risk of errors.
The Solution
The Client Central Integration DNAapp enables SSO access to Fiserv Client Central within DNA, with a slide-out interface for seamless card details—no separate sessions needed.
The Outcome
The app reduced manual tasks, improved employee efficiency, and enhanced service delivery. Financial institutions can now access real-time card data faster, improving customer satisfaction.
The Solution
Month 1: Discovery and Design
Collaborated with Fiserv and client stakeholders to assess operational bottlenecks and define technical requirements. Documented specifications for Single Sign-On (SSO) integration leveraging Fiserv’s Communicator Open framework. Designed a slide-out user interface to streamline access to contextual cardholder data.
Month 2: Development
Implemented the SSO module to enable secure access to Client Central. Developed the slide-out interface and real-time data mapping layers, engineered for compatibility with DNA’s .NET-based infrastructure. Introduced forward-compatible mechanisms to accommodate future DNA version upgrades and .NET architecture changes.
Month 3: Testing and Refinement
Conducted comprehensive unit testing to validate SSO authentication flows and interface responsiveness. Verified data retrieval accuracy and resolved identified bugs. Deployed the solution in a controlled test environment across select pilot institutions. Captured feedback on usability and performance to fine-tune the interface.
Months 3–4: Deployment and Support
Released the production-ready application via Fiserv’s AppMarket within a 3–4 month window. Delivered end-user training and institutional onboarding support.
Established protocols for version-aware maintenance of .NET-based components to ensure ongoing alignment with DNA platform updates.
The Outcome
The Client Central Integration DNAapp simplified access to Fiserv Card Services, enhancing efficiency and customer service. By integrating seamlessly with DNA, it reduced operational friction and empowered financial institutions to deliver faster, more reliable services.
Impact and Measurable Results
70%
Reduction in Login Time: SSO eliminated multiple system logins.
50%
Faster Data Access: Real-time card data retrieval improved operational speed.
85%
User Adoption Rate: High acceptance among pilot users due to ease of use.
40%
Fewer Data Entry Errors: Automated access cut mistakes.
Simplify operations and enhance service delivery—achieve greater efficiency and customer satisfaction by partnering with Centizen through Fiserv’s AppMarket solutions.
